Return Policy Renew Medical Aesthetics

It is important that you take a look at our policies below PRIOR to making a skincare purchase. Please review product details and description prior to purchasing. You can also make an in person or virtual consultation prior to purchasing skincare products.  If there’s anything we can do to improve your experience, please contact us at Tristah@renewwi.com 

Return Policy 

ALL SALES ARE FINAL! Ensuring health and safety is our top priority. Since we cannot ensure products are unused, not tampered with, or temperature controlled once they leave our clinic, kindly note that all sales on skincare are final, as part of our commitment to maintaining the highest standards. We appreciate your understanding and encourage you to review product details before making a purchase. For any inquiries or assistance, please contact us by phone or text at 414-310-6541 or email Tristah@renewwi.com.

Refunds 

ALL SALES ARE FINAL 

Exchanges 

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please not this is for DEFECTIVE or DAMAGED items ONLY. Please email Tristah@renewwi.com within 5 days of receiving your product to begin the process. If contacted after the 5 days we may not be able to make any exchanges.

Return Shipping 

After you’ve submitted a return request to Tristah@renewwi.com we will send you a PDF of a return shipping label. Please print it out and affix it to your package. 

You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund. 

Insurance/ Missed deliveries

If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We get tracking on all packages; however, we regret to inform that we cannot be held responsible for lost packages once they have been shipped. We recommend tracking your package closely and contacting the shipping carrier for assistance in such cases. If you have concerns, please reach out to us directly. Please note we typically use USPS for our package deliveries. If there is a concern, please contact us immediately.