Clinic Policies

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Frequently asked questions

In simple terms: a minimum of 72 hour  notice is required to avoid a $100 fee. 

Cancellation Policy

We do our best to schedule appointment times that are most convenient for you, and we remind you of your appointment 72 hours prior via email and/ or text then again 24 hours prior via email and/ or text as long as a valid cell phone and email address are provided. For minors, the parent(s) who signs consent assumes financial responsibilities for notifications and cancellation policy. Please understand that such changes affect not only our staff but our other clients as well, and we therefore request your courtesy and concern. If you need to cancel your appointment, please allow 72 hours to notify us of the cancellation.

If you cancel with less than 24 hours you will be charged the FULL price of the service you had scheduled.

To best serve all of our clients, we charge a $100 fee for any appointment that is cancelled or missed without 72 hours of notice. If there is no card on file at the time, you are STILL responsible for the cancellation/ no show fee.

For a valid cancellation be sure you have either an email or text verifying a canceled appointment AND a confirmed response back FROM Renew Medical Aesthetics, or ensure you have physically spoken to someone at Renew Medical Aesthetics, otherwise this will be treated as a no show or less than 72 hours required notice. 

Please do NOT reply to the appointment reminder notifications, these are not received by the business.

You will not be allowed to book future appointments without paying the cancellation/ no show fee.

All clients new and existing will be required to have a credit card on file to book future appointments.

If a client has canceled two or more times without a 72 hour notice a minimum of $200 deposit will be required and charged immediately upon making their next appointment. This $200 fee is nonrefundable. The $200 fee will go towards a service however, if no service is rendered at their next schedule appointment, the money will be forfeited. This $200 deposit is separate from the no show/ cancellation fee. Canceled appointments with less than 72 hours notice or no showed appointments will still be subject to the $100+ charge.

NO SHOWS

If a client no shows they will be charged $100 fee OR the full price for the scheduled service, whichever cost is greater, and be discharged from the clinic and no longer able to book future appointments at RMA.

  • This policy includes any free services you schedule with us (e.g. free consultation).
  • This charge will be charged to the credit card you have on file.
  • Please remember we have reserved that time specifically for you.

To avoid any charges, please call us to cancel or reschedule a minimum of 72 hours in advance.

From this point forward we can NOT waive the cancellation fee under ANY circumstances.

LATE arrival

If you are 10 or more minute late to your appointment, we reserve the right to cancel your appointment and consider this a no-show appointment which is subject to the $100 cancellation/ no show fee. Each consultation and service appointment time has a designated amount of time to ensure adequate time for your benefit including the quality of your consultation or service. This policy is in place to ensure your service providers do not rush through an appointment. It also ensures next scheduled client is not delayed in their appointment time.

LATE arrival

If you are 10 or more minute late to your appointment we reserve the right to cancel your appointment and consider this a no show appointment which is subject to the $100 cancellation/ no show fee. Each consultation and service appointment time has a designated amount of time to ensure adequate time for your benefit including the quality of your consultation or service. This policy is in place to ensure your service providers do not rush through an appointment. It also ensures next scheduled client is not delayed in their appointment time.

All clients new and existing will require a credit card on file to book future appointments.

If you currently do not have a credit card on file you will be asked at your next appointment.

This is partly to ensure compliance with the cancellation policy. 

Renew does not accept payment plans. See below all payment options available to you at Renew Medical Aesthetics:

The medical aesthetic services you seek imply an obligation on your part to ensure payment in full is made for services received. Our Client Financial Policies will assist you in understanding that financial responsibility. By your acknowledgement of this form, you agree:

• To be responsible for all payment obligations arising out of your treatment/care and guarantee payment for these services.
• To follow all registration procedures, which include updating/verifying personal information, and paying your patient responsibility amount at each visit. Our fee is expected to be paid in full at the time of service. 

Payment Policy

1. We accept payment by cash, debit cards, most major credit cards (Visa, MasterCard etc.), and Renew Medical Aesthetics E-Gift cards. Payment by checks are on a case by case basis. If allowed to pay by check see #2

2. Payment by Credit Card/Credit Card on File. When you pay by credit card to be held on file, you agree to keep the credit card information current, and you authorize to securely store your credit card information, and only charge it should you have an outstanding balance or any leftover balance from a processed claim in the future. The storage system used is fully compliant to the highest level of credit card storage security regulations.

3. Care Credit 0% Financing. Renew Medical Aesthetics offers Care Credit with a 0% financing option, no interest if paid in full within the promotional period:

  • For purchases up to $199.99 – 30 days of ZERO percent financing.
  • For purchases between $200.00 – $1,999.99 – 6 months of ZERO percent financing.

(terms subject to change without notice)

Renew Medical Aesthetics accepts the following payment methods:

  • Most major credit cards
  • Cash
  • Renew e-gift cards
  • Care credit 

Payments for all services and products are due at the time of the treatment. For package treatments, payment for the entire package is due at the time of the first scheduled treatment. 

A consultation with Tristah, NP is required prior to all treatments except facials. There is a $100 fee per consultation and is collected at the time of BOOKING. This may be credited to your treatment or product purchase if done within 60 days of the day of your consultation. If over 60 days then the $100 fee will be considered the cost of the consultation and will NOT be returned.

If you were to miss your appointment, cancel with less than 72 hour notice or reschedule you would lose that $100 fee and are subject to the $100 cancellation fee. 

Any in person appointments must enter their credit card information and are subject to the cancellation policy. 

In many states a “good faith exam” must be completed prior to any aesthetic services. In many states only a MD, NP or PA can complete these exams.

Many aesthetic services are by prescription therefore only a MD, NP or PA are able order and approve those particular services.

It is in your best interest to have a complete review with one of the above to determine what is appropriate and safe treatment options prior to moving forward with services. 

The owner Tristah is a Nurse Practitioner and all new clients will meet with her prior to being able to book out additional services with the exception of facials with our esthetician. 

For most services at Renew you are not able to get same day services, the exception is Dysport service. IF enough time is left in your consultation you may be able to receive that treatment. 

Consultations are typically 45-60 minutes long and therefore in most instances there is not enough time to complete other services in addition to conducting the consultation. 

At Renew we do not book consults and treatment time at the same time for many reasons. Some include: since the good faith exam has not been completed there is no way to know if you truly are an appropriate candidate for the treatment you are interested in. Some clients need pre treatment (e.g. antiviral medication) prior to being able to carry out a service, in addition a client may not agree with consents or other clinic policies and therefore doesn’t move forward with the treatment which would result in that additional treatment time being open and unfilled. 

At this time Renew Medical Aesthetics is only accepting any minor patients/ clients for select procedures: Microneedling for clients 16 years or older and VI Peel,  VI peel Purify, DermaSweep and teen facials for 13 years old or older.

Parents must be in the clinic at the time of the appointment and are responsible for any paperwork. Parent(s) must remain in the building for the entire duration of the service. 

Cancellation Policy

Cancellation Policy

We do our best to schedule appointment times that are most convenient for you, and we remind you of your appointment 1 month, 1 week, 3 days prior via email and/ or text then again 24 hours prior via email and/ or text if a valid cell phone and email address are provided. For minors, the parent(s) who signs consent assumes financial responsibilities for notifications and cancellation policy. Please understand that such changes affect not only our staff but our other clients as well, and we therefore request your courtesy and concern. If you need to cancel your appointment, please allow at least 72 hours to notify us of the cancellation.

If you cancel less than 24 hours of your appointment, you will be charged the FULL price of the service you had scheduled.

If you schedule multiple services during the same appointment and cancel any of the scheduled service(s) during your appointment, you will be charged FULL price for each of the service(s) cancelled. This will also be considered a less than 24 hour notice and be subjected to the same charged. Please be mindful that each service scheduled has granted additional time during your appointment, therefore you have taken time from another potential client/ appointment.

To best serve all of our clients, we charge a $100 fee for any appointment that is changed, cancelled or missed without 72 hours of notice. If there is no card on file at the time, you are STILL responsible for the cancellation/ no show fee.

For a valid cancellation be sure you have either an email or text verifying a canceled appointment AND a confirmed response back FROM Renew Medical Aesthetics or ensure you have physically spoken to someone at Renew Medical Aesthetics, otherwise this will be treated as a no show or less than 72 hours required notice* (see #5 & #6 related to outstanding balance collection).

Please do NOT reply to the appointment reminder notifications, these are not received by the business.

You will not be allowed to book future appointments without paying the cancellation/ no show fee.

All clients new and existing will be required to have a credit card on file to book future appointments.

If a client has canceled two or more times without a 72 hour notice a minimum of $200 deposit will be required and charged immediately upon making their next appointment. This $200 fee is nonrefundable. The $200 fee will go towards a service however, if no service is rendered at their next schedule appointment, the money will be forfeited. This $200 deposit is separate from the no show/ cancellation fee. Canceled appointments with less than 72 hours’ notice or no showed appointments will still be subject to the $100+ charge.

NO SHOWS

If a client no shows they will be charged $100 fee OR the full price for the scheduled service, whichever cost is greater, and be discharged from the clinic and no longer able to book future appointments at RMA.

  • This policy includes ANY appointment type including a no cost visit.
  • This charge will be charged to the credit card you have on file.
  • Please remember we have reserved that time specifically for you.

To avoid any charges, please call us to cancel or reschedule a minimum of 72 hours in advance. If less than 72-hour notice is given a minimum of $100 fee will incur.

From this point forward we can NOT waive the cancellation fee under ANY circumstances.  

LATE arrival

If you are 10 or more minutes late to your appointment, we reserve the right to cancel your appointment and consider this a no-show appointment which is subject to the $100+ cancellation/ no show fee. Each consultation and service appointment time has a designated amount of time to ensure adequate time for your benefit including the quality of your consultation or service. This policy is in place to ensure your service providers do not rush through an appointment. It also ensures the next scheduled client is not delayed in their appointment time.

Consultation fee

The $100.00 fee will be charged upon booking your in person or virtual consultation. All consultation virtual or in person will be subjected to a $100 consultation fee. This can be credited towards your service treatment if services are rendered within 60 days of the consultation. If treatment is not rendered for any reason OR rendered after 60 days, then the fee paid will be considered the cost of the consultation and therefore NO credit will be provided. No refunds provided. This fee is also separate from the cancellation policy. You are subject to the cancellation guidelines and fees. If you cancel with less than a 24 hour notice you will lose this deposit and still be subjected to the $100 cancellation fee.

ANY request for the consultation fee must be sent in writing to Tristah@renewwi.com AND is subject to a 10% convenience fee. Therefore your $100 consultation fee will be reduced by 10% upon refund. NO Exceptions.

If it has been over 12 months since you have been seen by Tristah, NP and you are receiving anything other than a facial service you will be required to have a new consultation and you will incur the $100 consultation fee. If you are interested in a different treatment than originally discussed in your consultation, then another consultation must be scheduled and subject to the $100 consultation fee.